Last Updated: February 2026

We aim to ensure customer satisfaction. Please review our refund policy carefully.

1. Returns

Items may be eligible for return if:

  • The product is defective or damaged upon arrival

  • The incorrect item was shipped

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

Certain items such as food products or perishable goods may not be eligible for return due to safety and hygiene reasons unless damaged or incorrect.

3. Refund Process

Once your return is approved and inspected, refunds will be processed to the original payment method within 5–10 business days.

4. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

5. How to Request a Refund

To initiate a return or refund, please contact us with your order details:
📧 Email: info@idlibgreentree.com
📞 Phone: 203-535-4048