Last Updated: February 2026

We are committed to customer satisfaction. Please read this Refund Policy carefully before making a purchase.

1. Returns

We accept returns only in the following cases:

  • The product is defective or damaged upon arrival
  • The incorrect item was shipped

To be eligible for a return, items must be reported within 7 days of delivery.

Returned items must be unused and in their original packaging.

2. Non-Returnable Items

Certain products, including food items and other perishable goods, are non-returnable for hygiene and safety reasons, except in cases where the item arrives damaged or incorrect.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

4. Shipping Costs

Shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving a damaged or incorrect item).

5. How to Request a Refund

To request a return or refund, please contact us with your order details:

📧 Email: info@idlibgreentree.com
📞 Phone: 203-535-4048